Customer Success Training & Certification

The skills and credentials you need to accelerate your customer success career! Designed For:

  • Early Career Professionals
  • Customer Success Leaders
  • Customer Success Teams

Choose The Customer Success Training Program That Is Right For You! 

You need to develop amazing customer success skills and expertise in yourself and your team. We have the training, coaching and support you need. 

We know that no one person has exactly the same needs and that is why we have a variety of customer success training options. Our programs are designed to boost your knowledge, skills and confidence, all while delivered in a format and schedule that works best for you.  

I Am Looking to Advance My Customer Success Career

If you are new to customer success or an experienced CS professional looking to take your career to the next level, our training and coaching programs are for you. Our programs are a great way to boost your skills and earn a certification that will accelerate your career. Choose from the options below to get started!


Online customer success training is perfect for individuals who prefer self-study and like to learn at their own pace. The training is 100% online with interactive content!

Our online program for individuals is $490 and includes 3-months access to the course and you are eligible to take the free certification examine!

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One-On-One Coaching

As a Customer Success Leader, you have lots of questions and challeges, yet you rarely have someone within your organization that can provide the guidance, mentorship and coaching you need.

Our coaching service gives you the e and expert recommendations you need to make to build your customer success program and advance your own career. Coaching is available as a single session or as an ongoing coaching package. 

I Need A Coach!

I Need Customer Success Training For My Team!

Do you need training, support and professional development for your entire customer success team? We have a variety of online, virtual, in-person and other programs to get you exactly what you need.

Ongoing Coaching & Development Program

The Success Chain professional development program is a progressive "on-the-job" program. The typical 6-month program enables participants to learn, put into practice, and shine on the job.

We have a structured curriculum that can be customized to meet the you needs of your team.

Learn More About The Program

In - Person

Your in-person team training is highly interactive, providing a dynamic learning experience for your entire team. It includes access to our online content and post-training coaching calls to reinforce learning and support your team.

We also provide a variety of customization and optional services to enhance the value nd effectiveness of your team training experience. 

Virtual / Blended 

Your virtual learning program blends online, self-study training with live, instructor-led sessions delivered remotely. It provides the flexibility for people to learn at their own rate, while also delivering the benefits of a group learning experience.

This program is perfect for small or geographically dispersed teams and can be combined with a variety of customization and support options.


Our online customer success training is great for teams too! Let your entire team learn at their own pace. Add new team members at any time Get reports to measure individual and team progress.

Self-Hosted / SCORM

Our online customer success training is SCORM compliant and can be licensed and hosted on your learning management system. Include our proven customer success training content as a component of your overall internal training program.


Your workshop is a fast-paced, dynamic learning and problem-solving program. Our expert facilitators lead you through detailed scenarios, so you gain new knowledge while solving important challenges specific to your organization.

Earn Your Customer Success Certification

Once you have completed the online customer success training courses you are eligible to take our customer success certification exam. This exam assesses your mastery of the core customer success concepts, strategies, tactics and methods necessary to deliver the superior customer success services that companies require. 

Earning your customer success certification makes you standout as a skilled professional. Our certification gives you a competitive distinction that advances your customer success career and instantly gives you credibility when working with customers.  

  • Advance your customer success career by demonstrating your mastery of customer success concepts, strategies and practices
  • Enhance your resume to increase your appeal to prospective employers 
  • Easily share your certification on your LinkedIn profile to increase recognition of your professional accomplishments  
  • Quickly build professional credibility in the customer success community and when working with customers

Read The Course Descriptions

Not all customer success training courses are the same, and we think you will find that we have the unique content and expertise you need. Read the course descriptions to learn more about you customer success training. 

Don't forget we also offer in-depth user adoption training! If you or your team are looking to expand your ability to help customers maximize adoption, than this training is for you! (BTW, it is also included in the Customer Success Mastermind program at no extra charge.)

I Want To Read The Customer Success Course Descriptions


Here what clients had to say about Customer Success Mastermind, our subscription-based trainig and professional development program!

Great reviews for all of our training and development programs!

Quickly Progress in Your Career with Confidence

“I've been working as a CSM for just over a year and I have to say that I found this course really great for defining what we should know about and be doing rather than what people with very limited knowledge of CS assume we should be doing - and there's a huge difference. Whilst every organisation/business have/has their own requirements, the clarity provided on what Customer Success really means and the guidance on how to focus on the CS role in a structured, proactive way is great and the content has provided me with the confidence to develop, progress and establish my own CS career more speedily.”  

- Lisa Callinan

Customer Success Leader 

Tools and Knowledge You Need to Deliver Results

“Helped give me the tools and knowledge I needed to get more depth of information from my interactions with clients. I was able to restructure my meetings and calls to come across more professional but at the same time relaxed enough to have the best possible chance in starting open conversations. I definitely feel more confident in what I do and definitely see this coming through in my results.”  

- Kyle Jackson

Client Success Manager, Financial Times 

Improve Customer Engagement & Adoption

“I can say that Tri Tun's approach to Customer Success is forward thinking and designed to move thinking from focusing on technology to now focusing on the customer's business needs. There methodology has helped me drive improved customer engagement and adoption. I highly recommend the course and taking the time to learn this approach.”  

- Andrew Singleton

Director of Implementation Success, Learning Ally