User Adoption Training Course Descriptions

  • Master proven tactics you can use to increase user adoption and business outcomes before, at and after go-live
  • Increase your soft skills (trust, stakeholder engagement, objection handling, leadership, conflict...)  
  • Build effective, scalable, sustainable user adoption programs, tools and resources

Outstanding User Adoption Training Courses

Your user adoption training covers the strategies, tactics, approaches and methodologies you need to know in order to drive and sustain effective use of software. It gives you the knowledge and skills you need to move beyond ineffective change management efforts to instead deliver an effective user adopton program that gets results.

The user adoption training is available in several format (online, virtual delivery and in-person). All of the training programs contain access to these core training courses.

 1. A Key shifting in focus from technology to adoption 

Course Description: This module provides participants an understanding for how IT project success is shifting from a cost focus (on-time, on-budget delivery) to value creation (ROI) focus.It will provide a context for understanding the organizational elements that affect user adoption (UA) and the implications for how to drive and sustain adoption of IT systems..

2. Strengths and limitations of traditional change management

Course Description: This module examines traditional approaches to change management and identifies the strengths and limitations of these approaches for driving and sustaining user adoption.

3. Five proven approaches to accelerate adoption  

 

Course Description: This module introduces new concepts for driving, accelerating and sustaining user adoption to serve as the basis for identifying and structuring activities required for effective user adoption projects. 

4. User Adoption Must Haves 

Course Description: This module introduces new concepts for driving, accelerating and sustaining user adoption to serve as the basis for identifying and structuring activities required for effective user adoption projects.  

 5. Effective IT teams aligned for success  

Course Description: This module identifies the different roles, goals, rewards, and performance expectations and team dynamics of various stakeholder groups on IT projects (vendors, IT department, users, etc.) that affect IT project implementations and user adoption. 

6. Planning for a successful launch with key “before Go Live” actions

Course Description: This module examines how user adoption efforts can be conducted before the technology goes live. Participants learn strategies to change user behaviors early in projects, which better prepares end users to adopt the technology once it goes live. 

7. Accelerating time to first value with Key “at Go Live” actions  

Course Description: This module examines specific actions to accelerate user adoption during the critical first 6 – 12 months after the initial go-live.  

 

8. Accelerating business outcomes with key “post Go Live” actions

Course Description: This module examines how long-term adoption activities are different than those conducted during the period immediately following the initial system deployment (go-live).

9. Shifting the conversation with key stakeholders

Course Description: This module examines where and when your stakeholders get value from software. It identifies how to align the sources of value and reviews the impact that different levels of usage and diffusion have on the amount of value that is created.  

10. Engaging with key stakeholders  

 

Course Description: This module identifies the goal for stakeholder interactions and how to structure and engage your stakeholders to achieve the outcome you want. Effective engagement techniques are presented.

11. Building tools, collateral, processes & playbooks for faster adoption

Course Description: This course Help CSMs move beyond 1-way communication, phone calls and emails to better engage with stakeholders by developing extremely effective tools, processes, collateral and playbooks for better engaging with hard to reach stakeholders.  

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