Build a high-impact customer success program that drives profits and growth!
We Propel You Forward No Matter Where You Are In Your Customer Success Journey
You face different challenges each step of your customer success journey. You need to make fast progress, avoid delays and mistakes, quickly prove the value of your efforts, and deliver outstanding business results. We have the experience and expertise you need to make it happen.
If you are just launching your customer success program or if you have an existing service that you want to optimize and mature, we can help! Our customer success consulting packages are flexible and designed to quickly grow fast, effective, scalable and profitable customer success programs in your organization.
Customer Success Strategy
You have limited resources and need to make a major impact. We help you determine where to set your priorities, allocate resources, and focus your efforts maximize results.
Details matter! You need to map out your internal operations, deliver them in a usable format, make them easily actioned by your team, and then keep them up to date! We can help.
Customer Success Team Development
Building a high-performing team is a major challenge. We help you define roles and responsibilities, develop incentive structures, define career paths, hire the right people, and measure team performance.
Customer Onboarding, Success Plans, Business Reviews, Renewals & Expansions
Success ultimately comes down to delivering high-impact services to your customers. We help you define and deliver the customer-facing activities that increase user-adoption, improve customer outcomes, reduce churn, and expand accounts to increase profits and growth.
Customer Metrics, KPIs, VoC, Health Scores, CSat and Management
You need a way to measure the impact of your customer success team, prioritize work, and proactively manage customers based on their needs, perceptions, and signals. We help you identify the information you need to effectively and efficiently manage your customers.
Executive Support, Internal Alignment, and Cross-Department Collaboration
The biggest challenge that most customer success teams face is getting, keeping, and maximizing internal executive support and alignment. We help you increase internal alignment across your organization so that all departments are contributing to the success of your customers.
You need to develop amazing customer success skills and expertise in yourself and your team. We have the training, coaching and support you need.
We know that no one person has exactly the same needs and that is why we have a variety of customer success training options. Our programs are designed to boost your knowledge, skills and confidence, all while delivered in a format and schedule that works best for you.
Several Great Training Options To Meet Your Needs!
Online customer success training is perfect for individuals or teams that prefer self-study and like to learn at their own pace. The training is 100% online with interactive content!
Your in-person team training is highly interactive, providing a dynamic learning experience. It includes access to our online content and post-training coaching calls to reinforce learning and support your team.
Your workshop is a fast-paced, dynamic learning and problem-solving program. Our expert facilitators lead you through detailed scenarios so you gain new knowledge while solving important challenges specific to your organization.